You can cancel your order at any time up to the shipping date (exclusions from this are personalised items and bespoke items for more information see our terms and conditions).
To cancel your order, please contact us by email contact@rufd.co.uk or telephone 07495127683, giving details of the goods that you would like to cancel.
Change of mind and you wish to cancel your order after the goods have been delivered, you will be responsible for returning the goods at your own cost. Please take reasonable care to ensure the goods are not damaged whilst in your possession, or in transit back to us or we will not refund you the full amount, we will also not refund your original shipping cost either.
A full refund or replacement will be issued In the case of faulty or misdescribed goods that are delivered, once we have received the returned goods, we will refund you any sum including shipping cost that has been paid by you for the goods. Please note that once we have processed your payment it can take up to 5 working days for this to appear on your statement.
Guarantee
If anything you receive from us is faulty or damaged we will replace it free of charge or fully refund the cost, including reimbursing the postage. In the unlikely event that you are not entirely satisfied with anything, you can still return it in unused condition within 14 days for a full refund (items excluded from this are personalised and bespoke made items). In both cases, before returning anything please contact us contact@rufd.co.uk
If we make any mistake whilst processing your order, we will endeavor to correct the mistake within 30 days.
This undertaking is in addition to your statutory rights.
